Intelligent Facility Services is a 'Data Controller,' which means that we are responsible for deciding how we hold and use personal information about you. We are required - under data protection legislation - to notify you of the information contained in this privacy notice.
This notice applies to all home and business owners when you use our online services and when we provide you with our products and services.
We collect your personal data because it is necessary to do so through our normal business activities. This includes; when we deal with an enquiry, when we book a quotation visit, when we carry out surveys, when we make works bookings, when we order central station monitoring or a Police Unique Reference number for your property and when we carry out works for you. We also receive personal information from our customers in order to perform services on their behalf.
Depending upon your use of our services, we may collect and use all or some of the personal data, as follows:
The information you may give to us may include:
Name, address, telephone number, e-mail address, payment details, credit card information and personal description, property and security details.
We hold this information to enable us to comply with our statutory obligations and to pursue our legitimate interests for the purposes set out in the section below.
Information we receive from other sources:
For some clients, we may receive your information when we work with third parties - including; sub-contractors, for example. However, we will notify you when we receive information about you from them and the purposes for which we intend to use that information.
We will not share your personal data with others, unless:
Where relevant, we will require that third parties follow our data protection and privacy policies and we will require that such third parties do not use your personal details for their own business purposes, without your prior consent.
Where we store your personal data?
We store all your personal data within the European Economic Area (the EEA).
We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data - and whether we can achieve those purposes through other means - and the applicable legal requirements.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, sub-contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach, where we are legally required to do so.
Under certain circumstances, by law you have the right to:
If you would like to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us at firstname.lastname@example.org
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you have any problems with the way that we are handling your personal data, please contact us via the contact details in the 'contact us' section of this policy, we will do our best to solve the problem for you.
If we are unable to help, you should contact the UK's supervisory authority, the Information Commissioner’s Office (ICO).
The Data Controller responsible for your personal data is Intelligent Facility Services, trading as Intelligent Facility Services and trading as Intelligent Facility Services ('we', 'us' or 'our' ). Our registered office is at…
Our data protection registration number is: ZB056278
Unit 4A Spectrum Business Estate
Medway City Estate
Kent ME2 4NP
Tel: 0345 621 0493